Complete Payroll1400 Sweethome Road , Suite 4
phone: 585-969-4340 | fax: 585-969-4340
Contact Name: Jennifer Swetland
Complete Payroll Processing, Inc. has been in business since 1992. We specialize in payroll processing, HR, time and labor, ACA compliance and a few other related services. We work with clients all over the country from Wyoming County, where we have about 50 employees at our headquarters focused solely on transitioning new clients, customer service and taxation and finance. We have two local sales offices; one here in Amherst with 5 employees and one in Rochester with the same. We have around 1800 clients who range anywhere from 1-1000 + employees, so we are able to service small to larger-sized companies with confidence and experience.We currently have clients and file returns in 48 states including Puerto Rico and the District of Columbia. We feel very firm about that fact that our industry isn’t a software business, it is still a “people” business. We have very good software and tools, but more importantly, we have highly skilled professionals at every seat in our organization that are trained to provide nothing but best in class experience and service. We retain over 94% of our clients because we provide a more personalized service model where we also ensure our clients are up to date on any new labor laws or helpful topics such as hiring and firing, restaurant kits, PFL templates, classification of workers and so on. We are also SSAE-16 Type II certified. This is a widely recognized auditing standard established by the American Institute of Certified Public Accountants (AICPA).